On Calls
On calls is an optional feature, allowing administrators to be alerted when an ‘on call’ incident has been logged by a member of staff
On call logged
After filling out the appropriate details, the alert will be logged to the Alerts page, available under the System dropdown tab.
Only administrators or role IDs in the on call alerts section of the configuration will receive the alert that an on call has been requested
Appropriate individuals can attend an on call, resolve or delete the oncall.
Once resolved/deleted, the original staff member who requested assistance will be informed that action has been taken against the request.
On Calls
On calls is an optional feature, allowing administrators to be alerted when an ‘on call’ incident has been logged by a member of staff
On call logged
After filling out the appropriate details, the alert will be logged to the Alerts page, available under the System dropdown tab.
Only administrators or role IDs in the on call alerts section of the configuration will receive the alert that an on call has been requested
Appropriate individuals can attend an on call, resolve or delete the oncall.
Once resolved/deleted, the original staff member who requested assistance will be informed that action has been taken against the request.