On Calls
Available as part of a setting in the Settings module provided, this On Calls feature allows appropriate administrators to be alerted when an incident has been logged by a member of staff.
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Available as part of a setting in the Settings module provided, this On Calls feature allows appropriate administrators to be alerted when an incident has been logged by a member of staff.
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After filling out the appropriate details, the alert will be logged to the Alerts page, available under the System dropdown tab.
Appropriate individuals can attend an on call, resolve or delete the oncall. Once resolved/deleted, the original staff member who requested assistance will be informed that action has been taken against the request.
