> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jadevelopment.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# On Calls

> On calls is an optional feature, allowing administrators to be alerted when an 'on call' incident has been logged by a member of staff

<img src="https://mintcdn.com/jadevelopment/MigPsCyDXkWUFwVs/images/image(70).png?fit=max&auto=format&n=MigPsCyDXkWUFwVs&q=85&s=edd567e23c75ec4a463f1b3384a9fee4" alt="Image(70) Pn" width="803" height="554" data-path="images/image(70).png" />

<Steps>
  <Step title="On call logged">
    After filling out the appropriate details, the alert will be logged to the Alerts page, available under the System dropdown tab.

    <Info>
      Only administrators or role IDs in the on call alerts section of the configuration will receive the alert that an on call has been requested
    </Info>

    <img src="https://mintcdn.com/jadevelopment/MigPsCyDXkWUFwVs/images/image(71).png?fit=max&auto=format&n=MigPsCyDXkWUFwVs&q=85&s=98baf1978799d5a0b6edd002df44d812" alt="Image(71) Pn" width="804" height="554" data-path="images/image(71).png" />

    Appropriate individuals **can attend an on call**, **resolve** or **delete** the oncall.

    <Info>
      Once resolved/deleted, **the original staff member who requested assistance** will be informed that **action has been taken against the request.**
    </Info>
  </Step>
</Steps>